AT&T Consumer Services
Rates, Terms, and Conditions (last updated October 1, 2008)
Background
This web site contains the rates, terms and conditions for AT&T's state-to-state and international consumer long distance services. It includes the AT&T Consumer Services Agreement ("the Agreement") which governs AT&T's provision of services to consumers, and provides the specific rates, terms and conditions for those services which are part of the Agreement and are documented in the AT&T Service Guides. This web site will be continuously updated to maintain a current record of AT&T's consumer long distance services. For those few states where AT&T provides local and/or in-state long distance services under the Agreement (Alabama, Colorado, Indiana, Iowa, Kentucky, Maine, Mississippi, Montana, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oregon, Pennsylvania, South Dakota, Vermont, Washington, and Wyoming), this web site also contains the rates, terms, and conditions that apply to those services.
AT&T CONSUMER SERVICES AGREEMENT
The Agreement describes the terms and conditions that apply to AT&T's state-to-state and international consumer services. The Agreement also applies to in-state AT&T long distance and/or local services in the states of Alabama, Colorado, Indiana, Iowa, Kentucky, Maine, Mississippi, Montana, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oregon, Pennsylvania, South Dakota, Vermont, Washington, and Wyoming. A separate California Agreement applies to in-state long distance and local services in California effective November 3, 2008. The Agreement has been updated to cover all AT&T detariffed local and in-state long distance services, where applicable.
All AT&T consumer service subscribers receive a copy of the Agreement in their initial service fulfillment package after enrolling in services covered by the Agreement.
The Dispute Resolution (Arbitration) Process, a summary of Section 8 of the Agreement, describes the process for resolving a dispute with AT&T. This process does not apply to California customers.
Rates, Terms and Conditions
The AT&T Service Guides are subject to and a part of the Agreement. All guides are organized into separate categories that describe the type of service.
- Domestic Service Guides contain the specific prices and charges, service descriptions, and other terms and conditions associated with specific state-to-state services available to customers in the United States (excluding Alascom customers), Puerto Rico, and the U.S. Virgin Islands. For those few states where AT&T provides in-state long distance services under the Agreement (Alabama, Colorado, Indiana, Iowa, Kentucky, Maine, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oregon, Pennsylvania, South Dakota, Vermont, and Washington), and/or local services under the Agreement (Alabama, Iowa, Maine, Mississippi, Montana, Nevada, North Carolina, North Dakota, Oregon, South Dakota, Vermont, Washington, and Wyoming), rates can be found in the Rates & Charges section of the specific guide. New Hampshire in-state long distance and local service rates can be found in the price list filed with the New Hampshire Public Utilities Commission.
- Alascom Domestic Service Guides contain the specific prices and charges, service descriptions, and other terms and conditions associated with specific state-to-state services available to Alascom customers for calling between Alaska and all other states, Puerto Rico, and the U.S. Virgin Islands.
- International Service Guides contain the specific prices and charges, service descriptions, and other terms and conditions associated with specific international services available to customers in the United States (excluding Alascom customers), Puerto Rico, and the U.S. Virgin Islands for calling to/from foreign countries and areas.
- Alascom International Service Guides contain the specific prices and charges, service descriptions, and other terms and conditions associated with specific international services available to Alascom customers for calling to/from foreign countries and areas.
- State-Specific Service Guides — Currently, the Agreement applies to in-state long distance services in Alabama, Colorado, Indiana, Iowa, Kentucky, Maine, Mississippi, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oregon, Pennsylvania, South Dakota, Vermont, Washington, and Wyoming. This link contains the specific prices and charges, service descriptions, and other terms and conditions associated with the in-state long distance and local toll services offered in these states that are not covered in the Domestic Service Guides under "additional information." In addition, AT&T local services in Alabama, Iowa, Maine, Mississippi, Montana, Nevada, New Hampshire, North Carolina, North Dakota, Oregon, South Dakota, Vermont, Washington, and Wyoming are covered by the Agreement except where expressly noted therein. This link contains the specific prices and charges, service descriptions, and other terms and conditions associated with local service offered in these states. This agreement also applies to AT&T Casual Calling Services in states not covered by tariff. These services allow non-AT&T customers to make calls on the AT&T network by dialing carrier access codes. Specific prices and charges, and other terms and conditions associated with these services can be found at http://www.att.com/serviceguide.
- Miscellaneous Charges, Credits, and Taxes contain information related to taxes and other separate charges that may apply to specific services on your bill, such as the Universal Connectivity Charge and the Carrier Cost Recovery Fee.
Please visit Other AT&T Services to view Service Information Sheets regarding other services that are covered under the AT&T Consumer Services Agreement.
All price increases and other changes can be viewed by selecting the "Recent Rate Changes" link on the navigation bar at the top of this page.
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you can request a copy of your service guides by writing to us at:
AT&T, P.O. Box 598022, Orlando,