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AT&T Consumer Services
Glossary
Glossary
- AT&T Calling Card
- A credit/charge card issued by AT&T to customers for the purpose
of billing AT&T Consumer Services.
- AT&T Consumer Services Agreement
- This Agreement describes the terms and conditions that apply
to AT&T's state-to-state and international consumer services.
The Agreement also applies to in-state AT&T long distance and/or
local services in the states where AT&T no longer files a tariff.
- AT&T Consumer Services
- The following companies provide the consumer services referred to on this web site.
| Company |
Interstate and International Services |
| AT&T Corp |
All states |
| Alascom, Inc |
AK |
| Company |
In-State Services |
| AT&T Communications of California, Inc. |
CA |
| AT&T Communications of Delaware, LLC |
DE |
| AT&T Communications of Hawaii, Inc. |
HI |
| AT&T Communications of Illinois, Inc. |
IL |
| AT&T Communications of Indiana, G.P. |
IN |
| AT&T Communication of Maryland, LLC |
MD |
| AT&T Communications of Michigan, Inc. |
MI |
| AT&T Communications of the Midwest, Inc. |
IA, MN, NE, SD |
| AT&T Communications of the Mountain States, Inc. |
AZ, CO, MT, ID, NM, UT, WY |
| AT&T Communications of Nevada, Inc. |
NV |
| AT&T Communications of New York, Inc. |
NY |
| AT&T Communications of NJ, LP |
NJ |
| AT&T Communications of Ohio, Inc. |
OH |
| AT&T Communications of the Pacific Northwest, Inc. |
OR, WA |
| AT&T Communications of Pennsylvania, LLC |
PA |
| AT&T Communications of the South Central States, LLC |
AL, KY, LA, MS, TN |
| AT&T Communications of the Southern States, LLC |
FL, GA, NC, SC |
| AT&T Communications of the Southwest, Inc. |
AR, KS, MO, OK |
| AT&T Communications of Texas, Inc. |
TX |
| AT&T Communications of Virginia, LLC |
VA |
| AT&T Communications of West Virginia, Inc. |
WV |
| AT&T Communications of Washington, D.C., LLC |
DC |
| AT&T Communications of Wisconsin, LP |
WI |
| AT&T Corp. |
CT, MA, ME, RI, NH, VT |
| AT&T Global Communications Services Inc |
Guam |
| AT&T of Puerto Rico, Inc. |
Puerto Rico |
| AT&T of the Virgin Islands, Inc. |
U.S. Virgin Islands |
- AT&T Long Distance Service
- The name AT&T uses to market its Consumer Services, including
Direct Dialed Station State-to-State and International calls to
Residential Customers.
- AT&T Service Guide
- Contains the specific prices and charges, service descriptions and
other terms and conditions associated with specific offers available to
Customers.
- Calling Card
- A credit/charge card accepted by AT&T for billing of AT&T
Consumer Services. A Calling Card may be either an AT&T Calling Card,
a Local Telephone Company Calling Card, or a Commercial Credit/Charge
Card.
- CNMI
- Commonwealth of the Northern Mariana Islands.
- Collect Call
- A type of call for which the caller asks that the charges for the call
be billed to the residential domestic telephone number or international
telephone number they are calling.
- Commercial Credit/Charge Card
- A credit/charge card issued by a commercial lender and accepted by
AT&T for the purpose of billing AT&T Consumer Services.
- Company
- AT&T Corp., Alascom, Inc., and any AT&T Corp. affiliate
authorized to provide you with AT&T services.
- Customer
- The person or legal entity who enrolls in, uses and is responsible for
payment of charges for AT&T Consumer Services provided by AT&T
Corp., Alascom, Inc. and any AT&T Corp. affiliate authorized to provide
AT&T Consumer Services.
- Customer-Dialed/Automated Calling Card Call
- A call for which the Customer dials the appropriate AT&T access
code, follows the system prompts by entering both the called telephone
number and the Calling Card number for billing purposes and completes the
call without the assistance of a Company operator.
- Customer Dialed Direct-Payphone Call
- A call made from a public or semi-public payphone where a Customer
makes a dialed direct state-to-state or international AT&T call and
pays for the call by depositing coins into the payphone. The call is
completed without the assistance of a Company operator.
- Direct Dialed Station Calls
- Directly dialed calls made from your home, billed to your main
residential telephone account, and made without the assistance of an
operator or an automated call processing system. This type of call is made
by dialing 1 plus the 10 digit telephone number. Direct Dialed Station
calls exclude, without limitation, the following types of calls: Operator,
Calling Card, Busy Line Verification/Emergency Interruption, Directory
Assistance, Directory Link, AT&T Wireless Long Distance Service,
AT&T BQ Service, AT&T Caller Connect Service, AT&T Easy
Reach® Service, AT&T Navy Lodge, AT&T True Ties, any
AT&T Business Services, and calls to 500, 700, 800, or 900 services.
- Dispute Resolution
- This is the process for resolving a dispute with AT&T.
- Exchange
- A unit established by the Local Telephone Company to administer
communications service in a particular area (usually a city, town, or
village and its surrounding areas). The exchange consists of physical
equipment in the area that connects calls to the AT&T communications
network.
- Exchange Area
- The geographic territory served by an exchange.
- Incomplete Call Attempt
- A call that is placed, but not completed, either because there is no
answer (called party is not home or doesn't answer) or there is a busy
signal (caused by network conditions or the called telephone is off the
hook).
- Incumbent Local Exchange Carrier
- Incumbent local exchange carrier that is a subsidiary
of AT&T Inc. and is doing business in one of
the following states: Arkansas, California, Connecticut,
Indiana, Illinois, Kansas, Missouri, Minnesota, Nevada,
Ohio, Oklahoma, Texas, and Wisconsin.
- In-State
- Calls and related charges associated with calls placed by a calling
party between originating and terminating telephones within the same
state.
- IntraLATA Toll
- Calls and related charges placed by a calling party between
originating and terminating telephones within the same state and LATA.
Such calls and charges may also be referred to as Local Toll or Regional
Toll.
- International
- Calls and related charges to/from international countries
or areas to/from the 50 United States,
District of Columbia, Puerto Rico and U.S. Virgin Islands.
- Local Access and Transport Area (LATA)
- LATAs are regional calling areas. Calls between LATAs are interLATA
calls and calls within LATAs are intraLATA calls. IntraLATA and interLATA
calls are considered Long Distance Calls.
- Local Call
- A call made in a Customer's immediate geographic area that do not
carry any additional toll charges. A Customer's local call service area
could extend to his/her entire neighborhood, city or county, depending on
where he/she lives.
- Local Telephone Company
- The Company a Customer selects to establish and provide service for
Local Calls for their telephone account.
- Local Telephone Company Calling Card
- A credit/charge card issued by a Local Telephone Company that is
accepted by AT&T for the purpose of billing AT&T Consumer
Services.
- Local Toll Carrier
- The company a Customer may select to provide calling services for
calls outside of his/her local calling area and for which there would be a
toll charge, but which are not considered long distance calls.
- Main Residential Telephone Account
- The Customer's home telephone account to which AT&T Consumer
Service charges are billed.
- Minimum Monthly Usage Charge
- A charge to an account that does not meet a specified minimum total
amount for a particular service. The Minimum Monthly Usage Charge will be
charged only when the actual charges for the account are less than the
Minimum Monthly Usage Charge during the month in question.
- Monthly Recurring Charge
- A charge that may be associated with a particular service that
requires that an amount be charged each month to an account for the
service.
- Operator Assisted Call
- A call for which the calling party must use, or chooses to use, the
assistance of a Company operator or an AT&T automated call processing
system to complete the call.
- Operator-Dialed Calling Card Call
- A call for which the Customer requires the assistance of a Company
operator and provides both the called telephone number and the Calling
Card number for billing purposes to complete the call.
- Person-to-Person Call
- A call for which the calling party informs the Company operator that
the call is to be completed only to a particular person, mobile station,
department, extension, or office to be reached.
- Primary IntraLATA Toll Carrier
- A Company that a Customer subscribes to as their primary carrier for
long distance in-state intraLATA calling services. Such carrier may also
be referred to as Primary Local Toll Carrier or Primary Regional Toll
Carrier.
- Primary Long Distance Carrier
- A Company that a Customer subscribes to as their primary interexchange
carrier for long distance state-to-state and in-state interLATA calling
services.
- Prepaid Card
- A debit-type card that a Customer can purchase in various amounts that
enables the Customer to prepay for AT&T Consumer Services calls.
- Public/Semi-Public Telephone
- A coin-operated or coinless telephone that generally is available for
public use in the United States, Puerto Rico and the U.S. Virgin Islands.
These telephones can be owned by a Local Telephone Company, a Long
Distance Carrier, and/or private companies or individuals. Calls from
Public/Semi-Public coinless telephones must use an alternate billing
method such as calling card, prepaid card, third number billed or collect.
- Rate Center
- A specified geographical location used to determine mileage
measurements as they relate to the prices and charges for certain types of
AT&T Consumer Services calls.
- Rate Center Area
- The geographic area that includes the territories assigned to a rate
center.
- Residential Customer
- A Customer who subscribes to AT&T Consumer Services for his/her
home telephone account. Residential Customers are classified as a
residential customer by their Local Telephone Company.
- State-to-State
- Calls and their related charges from one state to a different state.
This includes calls between the 50 states;
from United States Mainland or Hawaii to Puerto Rico,
U.S. Virgin Islands, American Samoa, Guam or CNMI.
It includes calls between Puerto Rico and U.S. Virgin Islands;
from Puerto Rico or U.S. Virgin Islands to the United States Mainland,
Hawaii, American Samoa, Guam or CNMI;
from American Samoa, Guam or CNMI to the United States Mainland,
Hawaii, Puerto Rico or U.S. Virgin Islands where billing for
the applicable classification of call is available.
- Telecommunications Relay Service (TRS)
- An arrangement which permits persons with hearing and/or speech
disabilities who use a Text Telephone (TT) or its equivalent, to
communicate with hearing persons who use an ordinary telephone. A trained
Company representative provides translation assistance between voice and
text and vice versa.
- Text Telephone (TT)
- A machine that employs graphic communication in transmitting coded
signals through a communication system.
- Third Number Billing
- An optional billing procedure that allows charges for an AT&T
Consumer Services call to be billed to a telephone number other than the
calling number or the called number.
- United States
- The 50 United States, the District of Columbia,
Puerto Rico, and U.S. Virgin Islands.
- United States Mainland
- The 48 contiguous United States and the District of Columbia.
   
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